Important Messages

• Activate Your Account
  If you are a new student, your account needs to be activated before you can access campus computers, WiFi, Langara email, Brightspace, and printers.
  
  If you need help activating your account please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1391
• Langara ID Password
  If you need to reset your Langara ID account password please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1078
• VPN issues on Langara laptops?
  If you are experiencing any VPN connection issues, visit this article for assistance: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1417
• Windows 11 Upgrade
  Microsoft has ended its support for Windows 10. All Langara devices on Windows 10 must be upgraded to Windows 11.
  
  Any Langara devices still on Windows 10 have been frozen. If your Langara device was frozen, stay on the line and a tech will be available to assist you.
  
  For more information and instructions, please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=12651
• Remote Support Hours
  8am to 6pm Monday-Friday
• Langara password update required for some accounts.
  If your password is over a year old and doesn't meet password complexity requirements, you will be forced to update your password upon signing in. Cybersecurity sent an email to affected users well in advance providing the new password requirements and a recommendation to reset their password before Feb 16. Please visit Remote Support or the IT Service Desk if you are having difficulties creating your new password.
  
  Note: After resetting your password, make sure to restart your Langara computer to restore network drive and print access.
  Personal devices will need to be reconnected to eduroam via https://wifi.langara.ca and may need to select the new certificate to connect.
  
  Visit AskIT https://langara.ca/askit for more details.