Important Messages

• IT is please to announce the launch of our new AskIT Portal on August 3, 2021. The new portal will be our preferred method of submitting incident and service request tickets, rather than emailing the Service Desk. Submitting a ticket online will allow us to expedite service request fulfillment, as all required information will be gathered at submission.
  
  As part of this change, email submission will be turned off on September 30th, 2021. Our updated AskIT portal will still be accessed by going to www.langara.ca/askit.
  
  The new update to the AskIT portal will provide employees and students with:
  
  seamless submission of incident and service request tickets
  complete visibility into the status and history of submitted tickets
  ability to update tickets directly
  access to the web-based service desk portal when studying and working remotely.
• For more information about this upcoming change, please visit our FAQ. https://langara.rightanswers.com/portal/app/portlets/results/viewsolution.jsp?solutionid=210607145425207
• Please visit our Knowledge base while you are waiting to connect to a technician. We may have already solved your issue and provided directions for you to fix it yourself. It is also available 24-7 in case you have come here after hours.
  
  Chat support available
  o 8am to 4pm Mon-Fri (limited support after 4pm)
  o 9am to 5pm Saturday (limited support)
  
  Check our Knowledgebase first for self-help at https://langara.ca/ask-it/ (Login with your Email to see more articles.)