• IT Chat and Remote Support are currently closed.

Important Messages

• Remote Support Hours
  8am to 6pm Monday-Friday
  
  Service Desk Hours in the Library
  General Drop-In Support
  10am-2pm Monday-Friday
  
  By Appointment - Book an Appointment - https://langara.teamdynamix.com/TDClient/81/askit/Requests/Service/7059/Book-a-Service-Desk-Visit
  8am-10am Monday-Friday
  2pm-6pm Monday-Thursday
  2pm-5pm Friday
• VPN issues on Langara laptops?
  If you are experiencing any VPN connection issues, visit this article for assistance: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1417
• Activate Your Account
  If you are a new student, your account needs to be activated before you can access campus computers, WiFi, Langara email, Brightspace, and printers.
  
  If you need help activating your account please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1391
• Langara ID Password
  If you need to reset your Langara ID account password please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1078
• Adobe Acrobat missing on College provided employee machines
  Some Langara employees may notice Adobe Acrobat missing on their College provided machines.
  
  1. To reinstall Adobe Acrobat, open Software Center by searching for it from the Windows search bar
  2. In Software Center, under Applications, select Adobe Acrobat Named and click on Install
  
  NOTE: Make sure all Microsoft Office and Adobe applications are closed before attempting to install. A restart may also be required.
  
  If you are still unable to install Adobe Acrobat, please open a ticket or connect with us via Remote Support or at the Service Desk.