• IT Chat and Remote Support are currently closed.

Important Messages

• VPN issues on Langara laptops?
  If you are experiencing any VPN connection issues, visit this article for assistance: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1417
• Activate Your Account
  If you are a new student, your account needs to be activated before you can access campus computers, WiFi, Langara email, Brightspace, and printers.
  
  If you need help activating your account please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1391
• Langara ID Password
  If you need to reset your Langara ID account password please follow this link: https://langara.teamdynamix.com/TDClient/81/askit/KB/ArticleDet?ID=1078
• Remote Support Hours
  8am to 6pm Monday-Friday
  
  Service Desk Hours in the Library
  General Drop-In Support
  10am-2pm Monday-Friday
  
  By Appointment - Book an Appointment - https://langara.teamdynamix.com/TDClient/81/askit/Requests/Service/7059/Book-a-Service-Desk-Visit
  8am-10am Monday-Friday
  2pm-6pm Monday-Thursday
  2pm-5pm Friday
• Passkey login issues in Windows Labs
  
  Due to a vendor issue, students with Passkey(s) setup as a multi-factor authentication (MFA) method having been facing difficulties when logging into the Windows lab computers.
  
  As a result, Passkeys as an MFA method will be disabled for students on Tuesday, October 6th at 10am. Students will be prompted to use one of their pre-existing MFA options instead. No action is required.
  
  If you have been facing these challenges, refer to this KBA to remove your Passkey(s) yourself, or for a workaround until October 6th: https://langara.teamdynamix.com/TDClient/81/askit/KB/Article/16820/Resolving-Passkey-login-issues-on-Windows-lab-computers